Frequently Asked Questions

You have the questions and we have the answers! Here are some of the most common questions that our customers ask about our vacation arrangements. We bet that your question will be answered in a matter of seconds. If you are not satisfied with our explanation, or if your question is not answered, you can submit a question or comment at the bottom of this page.

1. What is included in the package price?

• Prices are per person, based on two people sharing a double room. Single supplements available.
• Round-trip air travel, economy class (unless otherwise specified)
• Transfers if specified (rental car, train or scheduled motorcoach)
• Hotel accommodation as specified in your confirmation
• Buffet breakfast daily (BB) or buffet breakfast and dinner daily (HB, or half board)
• All taxes and service charges in Europe

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2. What is NOT included?

• U.S. and foreign airport departure taxes and fees (between $160 and $250)
• Rental car gas, collision waiver and optional extras
• Beverages with meals (except breakfast)
• Any personal items
• Ski lift tickets
• Optional Vacation Protection Plan

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3. What about the flights?

Vacation arrangements include round-trip economy-class air travel.

SkiEurope uses the major European international airlines such as Air France, Alitalia, Austrian Airlines, KLM/Northwest, Lufthansa, and Swiss International.

These airlines usually involve a connection through the airline's European hub city: Paris for Air France, Milan or Rome for Alitalia, Vienna for Austrian, Amsterdam for KLM, Frankfurt for Lufthansa, and Zurich for Swiss International. (Hint: Why not add a couple of days there on your return?)

SkiEurope also uses the North American airlines with international routes, including Air Canada, Continental Airlines, Delta and US Airways. Since these carriers do not have a European hub, stopovers are only possible in their gateway cities.

Yes, you can depart from any major city in North America. We will arrange your flights directly to Europe by the most convenient and direct routing. (Not always via New York!) The most convenient and least expensive departure and arrival cities for your selected destination are shown on your vacation arrangement request.

During your flight, meals, drinks, music, and entertainment are with or without charge.

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4. What are the accommodations like?

Vacation arrangements include accommodation at your destination resort as specified in your Confirmation. Lodging properties are in central locations with easy access to the lift stations or ski bus stops. All rooms have private baths or showers, and a toilet.

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5. What meals are included?

A continental buffet breakfast is included in all hotels; breakfast and dinner is included in hotels with a half board (HB) meal plan.

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6. What about rental cars?

Vacation arrangements usually include a manual transmission category "A" economy rental car, such as Opel Corsa or similar, on the basis of one car per two travelers. (HINT: This car is not suitable for more than two people. Upgrades to automatic transmission and larger cars are possible.)

The basic price includes unlimited mileage and the applicable Value Added Taxes (VAT). Additional Value Added Taxes will be applied to extra charges other than the basic price.

The price does not include gasoline, airport fees, local surcharge, vehicle license fee, road tax, snow tire fee and any optional extras you choose on pick-up such as: Collision damage waiver (CDW), personal accident insurance (PAI), loss damage waiver (LDW), ski rack, snow chains and second driver.

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7. What about staying longer or special arrangements?

The basic vacation arrangements include seven nights accommodation in your destination resort. Longer stays in Europe are possible at additional cost for airfare, hotel and rental car. We will be pleased to assist in planning and booking your perfect vacation.

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8. When should I book my vacation?

Now! Some arrangements sell out almost immediately.

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9. Where's the "fine print?"

Travel is subject to SkiEurope's Administration Arrangements and Terms and Conditions. Please be sure you understand this information.

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10. What if I have other questions?

Please ask! We're eager to answer any questions you have. Simply send us an e-mail at travel@ski-europe.com and one of our destination specialists will respond to you as soon as possible. Or, call toll-free at 800-333-5533.

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